Frequently Asked Questions

Answers to common questions about Room Choice student housing software, pricing, features, and security.

Pricing & Plans

How is pricing calculated?

Room Choice is completely free for operators — no subscriptions, no setup fees, no per-unit charges. A small booking fee is paid by the resident when they sign a lease: $35 on Starter (under 300/yr), $25 on Growth (300–2,000/yr), or $15 on Enterprise (2,000+/yr). You can optionally absorb the fee if you prefer.

What's the typical contract length?

We offer flexible month-to-month terms with no long-term commitments. You can cancel anytime with 30 days notice. We believe in earning your business every month, not locking you into a contract.

Are there onboarding fees?

No. There are zero setup fees, onboarding fees, or hidden costs. Data migration, training, and onboarding are all included at no charge. Most operators are fully live within 2 weeks.

What if my volume increases?

You automatically move to a lower per-reservation rate as your volume grows. Go from $35 on Starter to $25 on Growth to $15 on Enterprise. Payment processing rates also decrease with higher volume — ACH becomes free on the Enterprise plan.

What's included with every plan?

Everything. All features, unlimited users, unlimited properties, data migration support, training, and ongoing support are included. There are no add-on fees or feature gates regardless of which plan you are on.

Features & Product

How does automated late fee assessment work?

Set your late fee rules once—first-day fees, daily fees, minimum balances—and Room Choice applies them automatically. No manual calculations, no missed assessments. The system tracks everything and applies fees consistently across all residents.

Can I offer flexible payment plans to residents?

Yes. Room Choice lets you offer installment payment options that increase conversions while protecting your cash flow. Residents choose plans that work for them, and you maintain predictable revenue with automated payment collection.

How does the multi-property dashboard work?

View all your properties at once or drill down into individual locations. Get real-time occupancy, revenue, and operational metrics across your entire portfolio. Compare performance, identify trends, and make data-driven decisions from a single screen.

What self-service features do residents get?

Residents can view balances, make payments, submit maintenance requests, and access documents 24/7 through the resident portal. This reduces support calls and improves satisfaction while giving you more time to focus on operations.

Does Room Choice support e-signatures for leases?

Yes. Send leases and contracts for electronic signature, track signing status, send automated reminders, and store signed documents automatically. Integrated with Dropbox Sign for enterprise-grade e-signature security.

Security & Compliance

How is my data encrypted in Room Choice?

All data is encrypted both at rest and in transit using industry-standard AES-256 encryption. We use TLS 1.3 for data in transit, encrypted database backups, and secure key management practices. Your sensitive information is protected with bank-level security.

Does Room Choice support multi-factor authentication?

Yes. Room Choice supports multi-factor authentication (MFA), single sign-on (SSO), role-based access control (RBAC), and session management with automatic timeout. Only authorized users can access sensitive data.

How is data isolated between properties and organizations?

Room Choice uses Row-Level Security (RLS) to ensure complete data isolation. Each property can only access their own data, even in multi-property portfolios. Organization-level access controls and tenant-level data segregation ensure complete privacy.

What compliance certifications does Room Choice have?

Room Choice maintains PCI DSS aligned payment processing, is pursuing SOC 2 Type II compliance, and follows GDPR compliant data handling practices. We conduct regular security audits, penetration testing, and third-party security assessments.

How are backups handled in Room Choice?

Room Choice performs automated daily backups with point-in-time recovery capability. Backups are stored in secure, geographically distributed locations with geographic redundancy. We maintain comprehensive disaster recovery planning.

Do I need to sign a long-term contract?

No. We offer month-to-month subscriptions with no long-term commitments. You can cancel anytime with 30 days notice. We're confident you'll see value, but we don't believe in locking you in.

Still Have Questions?

Our team is here to help. Schedule a demo and we'll walk you through everything.

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